Company Policy

Online Order Payments: 

Shop Pay: Shop Pay offers customers the option to pay in full at checkout, or to split their purchase into 4 equal, interest-free installment payments for orders between $50 USD and $1,000. *There are no additional charges, interest rates, or late fees.

Custom Request Payment Information:

CashApp & Zelle are not a secured form of payment for custom orders but can be used at the customer's discretion. We are not liable for any errors/issues that incur when using this method of payment. The customer MUST provide name and a contact number in the notes of the transaction in order for a payment to be accepted or the payment will be automatically refunded. Electronic receipts are issued as confirmation that the order has been received.

All custom orders up to $100 must be paid in full prior to production of goods/services. Any custom orders exceeding the amount of $100 will require a deposit of 50% that is due upon receipt of invoice. All balances must be paid before it is scheduled for pick-up/delivery.

 

Production:

Our standard production time takes up to up to 5 business days (Monday-Friday) from the time the payment is made. It is highly suggested that all orders are placed 2 weeks in advance. All orders placed by noon will be processed the same business day. All of our processing times are estimated based on our standard statistics of each job and product/material availability. Under no circumstances will a refund be issued for a delay in processing per the estimated time provided.

A non-refundable $10 design fee is required per the customer's request. This payment is required in order to receive any graphic designs, drafts, and or mock-ups prior to production. The design fee will be applied to the balance of an order at the time the payment is made.

 

Rush Orders:

All Rush Orders will incur additional fees for a guaranteed turnaround time resulting in earlier than 4-5 business days. All balances on rush orders must be paid in full prior to production. No exceptions. The customer is responsible for any additional expenses required for expedited shipping as needed. 

 

Shipping:

All orders are shipped via USPS. All order are shipped via USPS First Class Mail by default. Delivery times are in addition to the production time specified. Any other preferred shipping methods and/or services are accepted and will be processed at the expense of the customer. Claire Alexander Creations not reliable for any delays on shipping and deliveries that occurs at the carrier.

 

Refunds/Exchanges:

Claire Alexander Creations does not offer refunds on custom items. However, we will gladly take full responsibility for any errors incurred on our part at no additional costs. Order cancellations must be made within 24 hrs. of placing the order. In the event our manufacturers are out of a particular item, we will contact you regarding substitution of the best available item. Pricing varies on all custom orders. If you cancel an order before production begins, you may be eligible for a refund.

 

Rule of Conduct:

By using our service, you agree that you will not attempt to undermine the integrity of Claire Alexander Creations. Claire Alexander Creations may use products for marketing and advertising purposes. Claire Alexander Creations may change, modify, add, or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This policy was updated on June 21, 2021.